Payment Card Industry Data Security Standard (PCI DSS) is a huge consideration for many businesses and some industries can be stricter than others. To achieve PCI Compliance the company must establish what is required from their industry regulators.
A primary means today of complying with PCI DSS is to pause and resume call recordings, so as not to capture parts of the customer call in which sensitive information is given E.g. credit card data, social security number, etc.
Samsung CMS can achieve this in one of two ways:
There are other factors a business must consider in order to be fully compliant, which will be outlined by their industry regulator or auditor.
Please see additional information on the Samsung CMS microsite http://www.cmsforsamsung.com/news/call-recording-achieving-compliance