Welcome to Samsung CMS Call Analytics and Call Recording
US Partner Portal for Sales and Technical Information   

Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With this application, users are able to manage their desktop phones, view real-time and historic call statistics, check the status of other extensions and record all external telephone calls.
Samsung CMS allows you to see:
  • How quickly an agent answers a call
  • How many calls are lost
  • Peak times for incoming and outgoing calls
  • Accurate billing
  • Whether your telecommunications network is functioning correctly
NEWS
End of life of predictive dialer 
from immediate effect
(progressive dialer not affected)  
...read more

CMS Report

Samsung CMS Report gives managers complete visibility of call traffic and call costs for single or multiple sites, with the ability to charge costs to different individuals, departments or clients.  Primary call statistics can be displayed on a wallboard or PC.

CMS Record

Samsung CMS Record module provides a complete management and call recording solution.  Use it to store, find, playback, archive and email encrypted recording.

CMS Contact

Samsung CMS Contact delivers call center analytics via dashboards and group wallboards, supervisor control, agent desktop and automated dialing.
Please click here to visit the download area of the Samsung partner zone.
If you do not have the password to access the download area of this website please contact your Regional Sales Manager (RSM).

Samsung CMS UK Partners:
​Please redirect to the dedicated UK partner microsite
About Us
At Samsung America we understand the business challenges you face. Budgets are shrinking. Technology is advancing. And you’re in the middle trying to manage both. That’s why our industry-leading solutions are designed to help you boost productivity, maximize efficiency and lower costs. Because with Samsung it's not just business. It’s business, innovated.