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Don’t underestimate the importance of using these key product differentiators when selling Samsung call reporting and recording.
Monitor unreturned missed calls:
Do you know how many calls you miss every day?
Do you know how much this costs your business?
Do you know how many missed calls remain unresolved?
Missed calls result in lost sales. Unresolved missed calls result in lost customers.
According to National Business Statistics, 56.7% of callers whose calls are missed, never leave a message and never call back.
Unrivalled accuracy when calculating missed calls, even if calls are answered via an auto-attendant:
Samsung call reporting is able to present an accurate indication of missed calls because unlike other products, it specifically takes into consideration those that terminate when answered by an auto-attendant.
Attain PCI compliance on SIP:
Samsung call recording delivers automated stop/start for DTMF on SIP
Contact centre modeling for forward planning:
Dynamic resource optimization enables supervisors to employ the optimum number of call handlers throughout the day. Review past performance, use “what if” calculations to forward plan and change parameters such as wrap-up time to achieve SLAs.
Don’t forget to use the Executive Summary for essential business metrics, recommendations and observations in just one dashboard.