• Home
  • Overview
  • Videos
  • Downloads
  • Support
  • Partnerzone
  • News
Samsung CMS
  • Home
  • Overview
  • Videos
  • Downloads
  • Support
  • Partnerzone
  • News

Match key differentiators to vertical markets

1/5/2016

0 Comments

 
Picture
​Find suitable vertical markets for the call reporting and recording proposition.

•    Consider companies with a large number of inbound calls.  Missed calls that remain unresolved are proven to result in lost sales and ultimately lost customers.

•    Consider companies that use auto-attendants to answer calls and direct callers to the correct department. Samsung CMS call reporting is able to present an accurate indication of missed calls because unlike other products, it specifically takes into consideration those that terminate when answered by an auto-attendant.

•    Consider companies that need to take credit card payments over the phone. Manual and automatic stop/start call recording are both available to facilitate PCI compliance. 

•    Consider ‘informal’ contact centers; companies that have multiple departments receiving inbound calls, such as sales, support or finance departments.  Consider those companies that would find it useful to manage call handling resources to achieve optimum productivity.

In our experience successful vertical markets for this proposition include markets such as:
 
•    Car dealerships
•    GP surgeries
•    Veterinary practices
•    Law firms
•    Multiple retailers
•    Taxi firms
•    Insurance companies
•    Hotels
•    Travel agencies
•    Logistics companies
•    Garages
•    Recruitment companies
•    Small / niche manufacturers

Please join the Samsung CMS Linked In Group (https://www.linkedin.com/groups/8391782) to be the first to hear sales tips, technical information and product updates.

0 Comments



Leave a Reply.

    NEWS

    Please keep an eye on this page for the latest news.

    ARCHIVES

    February 2017
    May 2016
    April 2016
    February 2016
    January 2016
    December 2015
    June 2015
    February 2015
    October 2014
    April 2014

    CATEGORIES

    All

    RSS Feed

About Us
At Samsung America we understand the business challenges you face. Budgets are shrinking. Technology is advancing. And you’re in the middle trying to manage both. That’s why our industry-leading solutions are designed to help you boost productivity, maximize efficiency and lower costs. Because with Samsung it's not just business. It’s business, innovated.


Picture
Picture
  • Home
  • Overview
  • Videos
  • Downloads
  • Support
  • Partnerzone
  • News