Call recording is a powerful business tool particularly when integrated with call analytics. It provides clear advantages for both service-centric and FCA regulated companies:
1. Quality assurance and performance monitoring
2. Improve customer service through dispute resolution and risk management
3. Manage staff
4. Regulatory compliance and internal adherence to company policy
5. Reveal customer service workflow issues
6. Understand the whole customer experience
7. More informed decisions
3/14/2023 09:36:30 pm
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