Periodic UCD data details

[ Periodic UCD data details ]
   
     ~1=2=3=4=5=6=7=8=9=10=11lfcr

     ~ (tilt): means start of UCD statistics and is always located at 1st column
     1 : group number (500-529)
     = : delimiter between each meaningful data
     2 : total call counter received by this group  accumulated during this session (after erasing)
     3 : unanswered call counter (= total calls ringing - received calls)
     4 : all busy counter (the number of times reached all agents busy during this session)
     5 : average ringing time before answer in seconds
     6 : average call service(duration) time in seconds by all agents in the group
     7 : total busy time in seconds of all agents in the group
     8 : number of current queued calls (calls are waiting to be answered now)
     9 : Current longest queued (wait) time
    10 : Average queued time
    11 : Longest queued (wait) time 
    \n(0x0a) : Line Feed
    \d(0x0d) : Carriage Return